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Expectations and Advice

General advice for platform users & expectations

Explore Digital Healthcare

Embrace the Digital Experience: Virtual consultations offer a unique blend of convenience and professional care. To make the most of this experience, ensure you have a stable internet connection and a suitable device (like a smartphone or computer with a camera). Familiarize yourself with the platform’s features before your appointment to ensure a smooth and effective session.


Communication is Key: Clear and open communication enhances the effectiveness of virtual consultations. Whether you’re a patient describing your symptoms or a physiotherapist explaining a treatment plan, clarity and understanding are crucial. Don’t hesitate to ask questions or seek clarification to ensure both parties are on the same page.

Pain: A Complex Puzzle

Although we often associate pain with a specific tissue problem, pinpointing the exact cause is not always possible. Pain is a complex and multifactorial experience. In some cases, your physiotherapist might not be able to identify the precise structure causing your discomfort. However, this is not a concern. For instance, in most cases of low back pain, experts agree that it’s nearly impossible to determine the exact origin of symptoms. Through a detailed discussion and subjective assessment, your physiotherapist can effectively address the situation and advise you on appropriate actions to take and avoid. Physiotherapists are committed to acting in the best interest of their patients.

Advice for Patients

Be on time for the consultation.

Be in a well lit and quiet place.

Make sure your equipment is working in advance (screen, camera, microphone).

Be aware that if your physiotherapist has back to back consultations, they might be slightly delayed. (This should not affect your consultations’ length)

It can be useful for the physiotherapist to be able to view the symptomatic area at skin level so have appropriate clothing allowing this.

Ideally have some space available in case your physiotherapist asks you to perform some movements.

If you have someone with you to help you during the consultation make sure you are happy for them to listen to confidential information.

Be aware that your physiotherapist might have another consultation after yours so please try to avoid exceeding the allocated time.

Advice for physiotherapists

Be on time for the consultation.

Try to stick to the allocated time if you have back to back consultations.

Be in a well lit and quiet place.

Make sure your equipment is working in advance (screen, camera, microphone).

Within 24 hrs from the end of the consultation complete notes and only use established abbreviations.

Within 24 hrs from the end of the consultation provide an exercise regime for the patient (upload in dashboard).

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