Frequently Asked Questions-Physiotherapits

FOR PATIENTS

FOR PHYSIOTHERAPISTS

- Reliable Internet Connection: For completing virtual consultation without interruptions.
- Device with Camera and Microphone: Like a smartphone, tablet, or computer for interacting with the physiotherapist. After you sign up, you will be able to use the ‘Test my equipment’ button under your profile dashboard to make sure everything is working as expected in advance.
- Suitable Physical Space: Enough room to perform any recommended exercises or movements during the consultation.
- Well Lighted: For better visibility avoid having light directed to the camera.

- - Sign up. (HCPC number required)
  - Complete your profile.
  - Set your availability on the online calendar.
  - When a booking is made you will receive an email with booking details.

- - To utilise the platform, start by following our straightforward sign-up process. Once registered, you can access your dashboard to complete your professional profile. This includes adding your qualifications, experience, and any specialties. Next, set your availability by choosing suitable time slots on our online calendar. This flexibility allows you to work at times that are most convenient for you. As soon as a patient books a consultation with you, you’ll be promptly notified via email, which will contain all the necessary details for the appointment. This streamlined process ensures that you can focus on providing excellent care to your patients while we handle the logistics.

- - Currently, our platform is free to use for both physiotherapists and patients. We are dedicated to providing accessible and efficient services, ensuring everyone can benefit from our platform without any immediate cost. We continually evaluate how to best serve our community and enhance our offerings, always with the aim of improving the experience for our users.

- - Upon the successful completion of a consultation, your payment will be promptly processed and transferred to the bank account you’ve registered with us. You can expect to receive your earnings within 0-3 business days, ensuring a smooth and efficient payment experience. We’ve streamlined our payment system to provide you with quick and reliable access to your earnings, allowing you to focus on delivering exceptional care to your patients without worrying about the logistics of payment.

- - Currently, our platform operates with fixed consultation fees to maintain consistency and simplicity for our users. However, we recognize the importance of flexibility for our physiotherapists. We are actively exploring the possibility of allowing each physiotherapist to set their own fees in the future. This potential update is part of our ongoing efforts to adapt and improve the platform to better serve both our practitioners and patients. We value your input and encourage you to stay tuned for future updates on this feature.

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